FAQ

It is our goal at Siames International to make your online shopping as easy and enjoyable as possible. However, if you have any questions about our services or products, we hope that you will be able to find the answers among these frequently asked questions by other users. In the unlikely event that you can''t find the answers, please do not hesitate to contact us using our contact details. We will do our best to respond to all enquiries within 72 hours.

Products

How can I obtain more information about a product?

Normally all the information we have about a product is shown on the website with the product. Further information can be found by clicking on "More information" directly under the particular product. If you have any additional questions about a particular product, please contact us using enquiries@siames.co.uk

How do I find out the price of a product?

The price of the individual products displayed on our website will always be shown directly under the product. The price shown is exclusive of any taxes that may be due (also See VAT and Other taxes).

Why are all your products priced in Great British Pound (£) Sterling?

We price our products in GBP sterling to allow us to easily provide our services to you. Most of our suppliers sell products in this currency and due to the vast number and range of products, that we advertise on our website, we cannot manage to change and alter prices to keep up with the fluctuating nature of the Kwacha against other global currencies.

How do I find out the Kawcha equivalent price of a product?

You can find out what the Kwacha equivalent is by clicking on the currency converter (Convert to Kwacha) on the Home page of our website. In the first window (this amount), input the amount in GBP (£) pounds that you want to convert. Select the United Kingdom (GPB) from the list of country currencies provided in the second window (of this type of currency) and then scroll down the country currencies in the third window (in to this type of currency) to find and select ZMK (Zambian Kwacha). Click on "perform currency conversion" button. The amount you need to pay in Kwacha will be shown on the screen.

Can I order used (second hand) products?

Yes you can order used/second hand products. However be aware that we only advertise certain products that are available for sale (as used products) here in the U.K and can include Cars and mobile phones etc.

Are the used (second hand) products always available?

We cannot guarantee the availability of second hand (used) products, as our services are not based on real time orders. Products, such as cars and mobile phones, that are advertised as second hand (used) will only be available for as long as the item remains unsold by the seller. We will endeavour to update our website regularly to remove all sold items. In the event that you place on order for an item that has been sold, we will advise you accordingly and provide you with a full refund if you have already made payments.

How do I know that the item is in stock?

Once you have placed an order with us at siames.co.uk we will source the products from our different suppliers. In the unlikely event that the product is out of stock with all of our suppliers, we will notify you, by email or SMS and provide you with a full refund if you have made payment already.

Is there a warranty or guarantee?

Products are generally covered by the manufacturers own warranty policy. In many cases, you can find warranty information with the packaging information that comes with the product. In cases where this is not available then we can assume that the manufacturers do not provide warranty or guarantee on the particular product. We at siames international do not provide warranties or guaranties whatsoever.

Can you send me a catalogue?

Due to the vast number and range of products, we regret we do not publish a catalogue.

Can I still get products that are no longer available on the website?

From time to time we will update our website with new products and remove those that are not doing so well. This does not mean that we can no longer source the products. You can ask us to source any product, whether or not it appears on our website.

How long do special offers last for?

Our website is updated regularly; therefore we cannot always predict how long a special offer will last. If we are aware of the end date then it will be displayed so you know how long you have to purchase at that price (stock permitting). However, special offers can come and go without prior notice so it would be best to order as soon as you see the item(s) to avoid disappointment.

Am I charged for the items as soon as I order them?

Yes, you will be charged as soon as you order an item(s). However, this does not mean that we will dispatch your order at that point. Your order will only be dispatched for shipment when you have made full payments, and obtained a receipt, at your chosen pay point.

Will you price match other companies?

Our prices are based on the recommended retail prices (RRP) in the UK. However, if we are able to source them cheaper elsewhere, we will pass on the savings to you. We pride ourselves in obtaining quality goods at the lowest prices possible.

Can I get a discount if I order in bulk?

We may be able to offer discounts for bulk orders. Please email us the details of your requirements to enquiries@siames.co.uk, before you place an order and we can advise on any discounts.

Do you sell products not listed on your website?

We endeavour to provide as wide a range of products as possible, However it will be impossible to list all products on the website. If you are unable to find what you are looking for on the website, then please email us enquiries@siames.co.uk We will endeavour to provide you with a competitive quote.

Do you sell replacement parts?

We do not usually sell replacements parts. However, we may be able to source replacements parts, for certain products from the manufacturers. Please email us with the details of the parts you require.

Pre Sales

What payment methods do you accept?

Currently we only accept cash payments made at one of our pay points listed on the website. We do not accept cheques or postal order and you cannot pay in instalments.

Do you accept Credit and Debit Cards?

Currently we do not accept payments by credit and debit cards. However, we continue to review payment methods and we will continue to consider card payments in the future.

Can I pay by cheque or postal order?

Sadly we cannot accept payment by these methods for individuals. For companies wishing to open an account with us, we can arrange other payment methods such as company cheques and/or bank drafts. Please contact us.

What are the shipping cost?

Each of our products attracts its own shipping cost. Shipping costs are generally calculated in many ways - per order, per item and/or weight. You can find the shipping cost of your order by adding the product(s) to the shopping cart and a shipping/postal cost will automatically be displayed before you continue with your order.

Why did my shipping cost not show on my shopping cart?

We are sometimes unable to predetermine a standard shipping cost for certain items due to variable weights and sizes. Where this is the case an individual quote for shipping costs will be forwarded to you by email within 48hours of placing your order.

Can I spread my payments?

We regret not.

What is VAT?

VAT (Value Added Tax) is a statutory tax in certain countries including Zambia and the UK. It is automatically added to most goods and products that are being imported in the country. Please contact the Zambia Revenue Authority if you need further information about VAT and other taxes.

Can I nominate a date or time for delivery?

Generally, it is not possible to nominate a day or time for the delivery of your order. However you can ask us to arrange the delivery of your goods through your chosen courier that may be able to offer a guaranteed delivery date and time. This may attract higher costs of shipping/postal charges on your part.

What if I am at work when the courier tries to deliver?

The courier will leave a card to say they have attempted to deliver, this will include the local depot telephone number which you will need to call to re-arrange delivery of the order or collect it yourself. It may be an option to specify an alternative delivery address when ordering.

Post-Sales

Can I cancel my order?

You may normally cancel your purchase provided you notify us before we ship the order to you. This will usually be within two days of payment being received.

Can I make changes to my order?

If you have not yet checked out, you can easily change your order by deleting the item from you shopping cart. This will automatically change and recalculate your order.

If you have already checked out and the order has been placed, you will need to contact us to amend/cancel the order, use our email address. However, we regret that we cannot change/amend or cancel your order once we have dispatched your order.

How do I find out how my order is progressing?

You can track your order online. You need your email address and password (your password will have been sent to you in your order confirmation email). Your Shipping agents name, website and order tracking number will be sent to you with your shipping confirmation email. If you did not receive the email or do not have an order number please contact our customer services, and they will locate the details for you.

Do you have a returns policy?

We regret that we do not have a returns Policy. This is due to the nature of our business, particularly the distance between our customers and our suppliers. This makes it almost impossible for us to accept cancellations and returns once we have shipped your order. However, in certain situations we can accept returns as long as they are returned (through a registered service) unopened and the full cost of returning, such goods, is met by you. In such a situation you will receive the full cost of the goods but not the cost of shipping, as this will have been paid to the shipping agents. So order carefully.

Our interests are to serve you, our customer. Therefore, wherever possible we will respond to your individual circumstances.

Do I have to pay for returns?

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us. We recommend that you use Recorded Delivery, as we will need to sign for the goods as evidence of receipt.

Can you advertise my unwanted items?

Yes we can advertise your unwanted items to be purchased by others. We will specify that the item/s are already in Zambia and may need inspecting before purchase.

How can I make changes to my address or email address?

Please email any order detail changes to customer services using enquires@siames.co.uk But please note that once an order has been dispatched, we cannot make changes to your address or email address.

What if I haven't received my goods in a reasonable time-scale?

Once your order has been placed with us, all contact regarding the order and/or individual products should, in the first instance, be made direct to us, preferably via email.